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During the last months Pentalog has registered
a boom in its BPO activities. In December the
company used to employ only a dozen of persons
working on non-technological outsourcing projects.
At the end of April, about 45 team members are
being mobilized on 3 types of processes:
- desktop publishing (7 positions)
- call centre and data processing (26 positions)
- administration, financial and accountancy
services (12 positions)
These successful activities
were mainly based on fixed price contracts so
far. But they are now also accompanied by dedicated
teams (time and material contracts), on a yearly
basis. Pentalog has different types of customers
in this area: cost killers looking for proposals
for their own clients, firms that need to rapidly
set up a database, NGO subcontracting their publishing
activities. But the company also hosts three customer
support centres and a tele-recruitment team working
for a start-up company.
The major part of those operations
is based in Moldova where Pentalog will reach
a number of 80 employees in the weeks to come,
50% of them being BPO operators. The others are
mainly IT development engineers.
The proximity of development,
network administration and BPO teams all together
is an undeniable asset when a business process
platform has to be set up.
By the end of April, Pentalog
will expand to 230 employees (185 in IT, R&D
and infrastructure management) in accordance with
its 2008 business plan. Finally, Pentalog will
soon launch a website and a brand strictly designed
to promote “low cost” services (BPO
and Testing). |
