Pentalog
High Tech, benefiting from a substantial experience
(14 years in functional consulting and 8 years
in offshore), but also from the suitable infrastructure
(a powerful Data Center, 4 offshore agencies,
2 French agencies and an important expertise partnership
network) has achieved an exclusive outsourcing
methodology for the functional process of a company.
»BPO Methodology:
Comes
with 4 distinct products or one global solution:
1.
Business Process Review
Understanding
the company target and its expertise
Reviewing the existing Business Process and
accurately define it
Setting up or updating, if necessary, the BP
definition
Defining clear and realistic objectives, in
compliance with the corporate expectations of
the client company
2.
Process Outsourcing
Drawing
up the list of risks
Drawing up the transfer planning and the start-up
check list
Setting up the quality indicators
Drawing up a Quality Insurance Plan
Writing the training manuals
Establishing the profiles of the people in charge
of production
Recruiting, if necessary
Training sessions
Realizing a pre-production pilot
Identifying and applying the necessary corrections
Setting up the supervising and reporting tools
3.
Business Process Production Achievement
Daily
planning check up
Scheduling
tasks
Launching
Technical
support of the infrastructure :
Telecom/networks
DBA and applications
Writing report
4.
Business Process Quality Assessment
Assessment
of the quantity gaps between the theoretical
production and the results achieved
Assessment
of the quality gaps (according to BP users)
Identifying
solutions to erase gaps
Updating
the list of risks
Suggestions
for quantity and quality improvement of the
process
Drawing
up new documents to modify and improve procedures
