Kunde | Zeitraum | Aufgabe | Tools |
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People Centric
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Project manager within a BPO project of information and data management for a web recruitment company.
Managing tasks and schedule.
Coordinating the evolution of the projects.
Communicating with the clients and reaching the objectives set by them.
Following up the teams’ work.
Following the quality procedures.
Managing the projects’ resources.
Recruiting collaborators.
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Pentalog High Tech
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Supervising the internal BPO Pentalog services: handling of incoming calls and organization of travel arrangements.
Searching and qualifying information.
Researching and organizing business meetings.
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September 2009 - February 2010
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Project manager within 3 BPO projects:
“Information research and qualification for a company in the press related field”.
“Customer service management for a company operating in the tire industry (AZ Pneus)”.
“Searching of contacts and setting up meetings for a company operating in the energy industry”.
Managed tasks and schedule.
Coordinated the evolution of the projects.
Communicated with the clients and reaching the objectives set by them.
Followed up the teams’ work.
Followed the quality procedures.
Managed the projects’ resources.
Recruited collaborators.
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Pentalog
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June 2008 - September 2009
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In charge of incoming calls handling and travel arrangements organization within Pentalog:
Management of the incoming calls.
Client personalised welcome.
Client handling.
Handled salesmen’ agendas.
Organized trips, booked flight tickets and accommodation.
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MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)
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AZ Pneus
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December 2007 - Juin 2008
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Customer Assistance team member: Customer service for orders, product information etc.
In charge of Supplier Relationship Management and product delivery control, using the back-office order management system
Other team members: Diana B., Livia R. and Vasile D.
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MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)
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Judirec
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December 2004 - December 2007
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Dept collection service manager, Call Center operator - consultant:
Projects and operators team management and trainings.
Dept collection from companies and individuals
Telemarketing and canvassing
Data qualification
Client support for Internet services – website link maintenance
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Moldawische Firma
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October 2004 - December 2007
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Sales representative and consultant for the cosmetic products of the Swedish company Oriflame.
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Hich School
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August 2003 - December 2004
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Teacher of Romanian within the „Tudor Vladimirescu” high school from Chisinau, Republic of Moldova.
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