Rodica L.
Rodica L. - Alter : 27
JUNIOR
Pentalog High Tech
TELEFONISTIN - CRM
KOMMUNIKATIONS-TOOLS
Abschluss 2003 : Bachelor's Degree in Romanian and French Philology. Faculty of Humanities. State University of Moldova.
Sprachkenntnisse Rumänisch : native speaker
Französisch and Russian: fluent
Englisch and Ukrainian: medium
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Compétences informatiquesIT-Skills:
Betriebsysteme und Netzwerke Windows
Datenbank-Managementsysteme MS Access
Multimedia Power Point , PDF
Grafik Photoshop
Bürokommunikation MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)
ExperiencesBerufliche Erfahrung
Kunde
Zeitraum
Aufgabe
Tools
Pentalog

Since June 2008

Call center operator for the Pentalog switchboard:
  • Management of the incoming calls.
  • Client personalised welcome.
  • Client handling.
  • Handling salesmen’ agendas.
  • Organizing trips, booking flight tickets and accommodation.
  • MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)

    AZ Pneus

    December 2007 - Juin 2008

    Customer Assistance team member: Customer service for orders, product information etc.
  • In charge of Supplier Relationship Management and product delivery control, using the back-office order management system

  • Other team members: Diana B., Livia R. and Vasile D.

    MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)

    Judirec

    December 2004 - December 2007

    Dept collection service manager, Call Center operator - consultant:
  • Projects and operators team management and trainings.
  • Dept collection from companies and individuals
  • Telemarketing and canvassing
  • Data qualification
  • Client support for Internet services – website link maintenance
  • MS Access
    MS Excel

    Moldawische Firma

    October 2004 - December 2007

    Sales representative and consultant for the cosmetic products of the Swedish company Oriflame.

    -

    Hich School

    August 2003 - December 2004

    Teacher of Romanian within the „Tudor Vladimirescu” high school from Chisinau, Republic of Moldova.

    -

    02/12/2008 10:07
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