Kunde | Zeitraum | Aufgabe | Tools |
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Pentalog
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Call center operator for the Pentalog switchboard:
Management of the incoming calls.
Client personalised welcome.
Client handling.
Handling salesmen’ agendas.
Organizing trips, booking flight tickets and accommodation.
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MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)
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AZ Pneus
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December 2007 - Juin 2008
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Customer Assistance team member: Customer service for orders, product information etc.
In charge of Supplier Relationship Management and product delivery control, using the back-office order management system
Other team members: Diana B., Livia R. and Vasile D.
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MS Office (Word, Excel, Powerpoint, Outlook, Internet Explorer)
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Judirec
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December 2004 - December 2007
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Dept collection service manager, Call Center operator - consultant:
Projects and operators team management and trainings.
Dept collection from companies and individuals
Telemarketing and canvassing
Data qualification
Client support for Internet services – website link maintenance
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Moldawische Firma
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October 2004 - December 2007
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Sales representative and consultant for the cosmetic products of the Swedish company Oriflame.
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Hich School
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August 2003 - December 2004
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Teacher of Romanian within the „Tudor Vladimirescu” high school from Chisinau, Republic of Moldova.
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